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All Chuggington diecast models now reduced, hurry while stocks last.
Terms and Conditions
Terms & Conditions
Terms and Conditions
Terms and Conditions of Use.
When you visit thomasthetankshop.co.uk and/or purchase goods from this website , you accept the following terms and conditions of use. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.
Use of the website
Any information found on the thomasthetankshop.co.uk web site is intended for guidance only and you understand that use of the site is at your own risk. Any material or data downloaded or obtained through the site is at your own discretion and risk. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
This website is subject to change on occasion without prior notice.
All content included on the web site, such as text, images, design, layout, look, appearance and graphics is the property of thomasthetankshop.co.uk or its content suppliers and protected by UK and international copyright laws. The contents of the web site may be downloaded printed or copied for personal use only.
Please contact Bevivid Internet Consultants Ltd t/a thomasthetankshop.co.uk, The Hayloft, Condover Mews, Condover, Shrewsbury, Shropshire SY5 7BG. Telephone/Fax 01743 874111.
If you have any complaints about our service or any goods or services you purchase from us please contact [email protected] or write to the address above.
We will endeavour to respond to all complaints within 5 working days.
Purchasing from us
To purchase from us you must be over 18.
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for any other purposes or supply it to any third parties.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Normally goods will not be shipped until payment has been received and/or funds cleared.
We aim to despatch goods to you within 3-5 working days but we cannot give an exact delivery date. Occasionally we may also deliver the goods in more than one consignment but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Damaged or defective goods
All goods are supplied in the original packaging supplied by the manufacturer unless stated otherwise. The goods will be packaged well to avoid damage in transit but on occasions damage does occur, in these cases we ask for your full co-operation with the carrier in any claim for damages.
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you.
Other information you need to be aware of
In accordance with EU regulations you have the right to cancel your order within 7 days of placing your order or within 7 days of receipt of the goods, whichever is the longer and receive a full refund. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation, or if requested, we can collect the goods from you at your cost. The item(s) must be returned complete, un-opened and in original undamaged packaging.
Please note your right to cancel does not apply to items that have been opened, installed or used.
In the event that you wish to cancel this contract, please write to us at: thomasthetankshop.co.uk, The Hayloft, Condover Mews, Condover, Shrewsbury, Shropshire SY5 7BG. Telephone/Fax 01743 874111.. or alternatively email [email protected]
We will refund the total amount of money paid by you for the goods, less any costs (plus possibly handling charges) to collect the goods if required, once we have received the goods back in resaleable condition.
We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods.
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